What to do if you have concerns about a child

Following feedback, the options when you ring the Safeguarding Hub will be changing. The options have been separated for members of the public and professionals. Please be assured that all calls to the Safeguarding Hub are important and there are dedicated staff available to answer your calls.

If you have an enquiry regarding a child/young person and you are aware they already have an allocated social worker, press 1.

If you are a professional you will be required to press option 2 and then you will be given a choice of pressing 1 if your call is urgent and requires a social work response today or pressing 2 for any other safeguarding enquiry.  Please be reminded that the urgent line (option 1) is for professionals where there is a concern that a child requires a social work response today, please press 2 for all other calls. If your call is not urgent then you will be requested to ring back and pick the correct option.

If you are a member of the public, press 3.

Thanks for your ongoing support and hard work in ensuring the children of Cumbria are safe.


If you are concerned that a child is in an emergency situation you should contact the Police immediately on 999.

If you have a safeguarding concern that requires an immediate response from Children's Services (action from a social worker today) please telephone the Safeguarding Hub.  If your concern regarding a child or young person is not 'urgent' you will be advised to submit a single contact form

Please be aware that Cumbria Safeguarding Hub are currently working at reduced staffing levels following Government guidance.

Cumbria Children's Safeguarding Partnership and Cumbria Safeguarding Adults Board work closely together to ensure that safeguarding issues relating to both children and adults are dealt with appropriately and professionally by all partners across Cumbria. 

Click HEREthis external link will open in a new window to read the full joint statement.

What to do if you have a serious concern about a child or young person when the children’s services offices are closed?

(i.e Weekends, Bank Holidays, and between 5pm [4.30pm on Fridays] and 8am during the week).


If you believe them to be at risk of immediate danger dial 999 and speak to the Police.

If you believe there is a safeguarding concern which requires an urgent social work response out of hours  call the Emergency Duty Team (EDT) on 0333 240 1727.

If the duty social worker is already responding to a call there is a message facility allowing the caller to invite a call back by leaving their details and a brief summary of their concern.  Please be clear whether you require a call back to allow workers to priortise work.

During busy periods, calls will sometimes have to be prioritised according to needs and council thresholds.

The EDT is a small team of social workers who work shifts; this means that there are only one or two social workers on call to cover the entire county. We are therefore only able to respond to Emergency situations which cannot wait until the next working day. 

Please be aware that following Government Guidance regarding COVID-19 that the Emergency Duty Team are working at a reduced staffing level.

PLEASE CONSIDER THE FOLLOWING BEFORE CONTACTING THE HUB

Cumbria Safeguarding Hub are currently working at reduced staffing levels following Government guidance. This may impact on response . If you require safeguarding advice, please speak to your safeguarding lead within your own organisation. 

The Safeguarding Hub's only purpose is to provide a 'front door' for Children and Young People's Social Work services in Cumbria, where children's needs cannot be met at an Early Help level.

Have you considered Early Help?

Early Help is the response made when a professional identifies needs with a child/family and works with another agency or agencies to meet those needs.

At this level of need an Early Help Assessment (EHA) should be completed with the child and family to identify needs and agreed desired outcomes.  A good assessment of needs and the establishment of achievable and measurable outcomes is an essential element of effective early help.  Any worker from a service that supports families can initiate this process.

REMEMBER: Early Help can be put in place without contact with the Cumbria Safeguarding Hub.  link to Early Help pages

Does this child need an immediate child protection response? If Not:

  • Could this child be helped by an 'Early Help' response?

  • Can I identify other professionals to contribute to an Early Help plan?

  • If so please seek support from your own service advisor, or the Early Help Team to work with the family to prevent escalation of need https://cumbriasafeguardingchildren.co.uk/LSCB/earlyhelp.asp

PLEASE CONSIDER THE FOLLOWING BEFORE CONTACTING THE HUB.

Cumbria Safeguarding Hub are currently working at reduced staffing levels following Government guidance. 

PLEASE CLICK HEREthis external link will open in a new window - THIS EXTERNAL LINK WILL OPEN IN A NEW WINDOW TO VIEW CONTACTING CUMBRIA SAFEGUARDING HUB FLOWCHART.

Having considered the above, unless your contact is urgent (in which case please telephone 0333 240 1727), please complete the Single Contact form.  If you are a professional and your call is considered to be ‘urgent’ information will be taken over the phone but you will be requested to follow this up with the completion of a Single Contact Form.  Only matters considered to be ‘urgent’ will be taken over the telephone.

Completing the Single Contact Form will not take a long time but it is vital that we receive the key presenting information as clearly as possible, to aid decision making swiftly in the hub.  We deal with over 1000 contacts a month and so it is important we can see and understand key information quickly when a contact is made. 

We appreciate you may not be able to complete all sections of the form in full. If you wish to discuss your concerns first, please call the hub 0333 240 1727 

Single Contact Form

All professionals will be expected to complete a single contact form for any contact to the Safeguarding Hub. The online form requires mandatory fields to be completed before you can submit your contact.

Please ensure you have all relevant details to hand before you start to complete the form and also note that the form will time out after one hour of inactivity and any information will be lost.

Complete the online contact form at Cumbria Safeguarding Hub Single Contact Form.

Multi-Agency Thresholds Guidance

Please refer to the Multi-Agency Thresholds Guidance to be clear about the thresholds for access to services which support the actions needed to improve the outcomes for children.  Please read the thresholds guidance before making a contact to the Hub.

The Thresholds Guidance will help with:

  • Better understanding of how to respond to lower levels of need

  • Early identification of vulnerability and better support to prevent escalation

  • Better understanding of when to refer to the Safeguarding Hub

  • Improved decision making based on multi-agency information sharing and Early Help knowledge of family strengths and vulnerabilities

See Multi-agency Threshold Guidancethis external link will open in a new window

A printable version of the Wedge is available in either a PDFthis external link will open in a new window or a JPEGthis external link will open in a new window version


For Risk Assessment toolkits please see the relevant Safeguarding Practice Guidance in the CSCP Online Procedures Manualthis external link will open in a new window.

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